The interfaces
Four ways in, one single base.
The technician, the customer and the supplier should not have to go through your office to tell you something. Each has their own screen, and what they do there lands straight in yours.
The most expensive job in a management system is the one that re-keys.
The four ways in
Everyone in their own screen, on the same base
The office
Account managers, purchasing, management
The full application: nine domains, from the first call to the last payment.
- Quotes, job sites, jobs, purchasing, assets, HR, invoicing
- Control tower and reports by area
- Permissions and scopes by profile — everyone sees only what concerns them
Why this way in
The single reference. Everything the other three interfaces produce lands here, and none of it needs re-keying.
The field
Technicians, crews on site
Installs on the phone, designed to be used standing up with one hand full.
- The technician's day on opening, with no menu to explore
- Report dictated on site, structured automatically
- Photos, barcode scanning, meter readings
- Time clocking, absence, expenses
Why this way in
A report re-typed in the evening is not the same report: the detail is gone, and one job in three never gets written up at all. What is captured on site is captured once.
The customer portal
Your customers
What you delivered them, there to consult without having to ask you for it.
- Jobs completed and reports handed over
- Quotes and invoices, with their status
- Raising a request, followed up and traceable
- Satisfaction survey after the job
Why this way in
The figures shown there are volume delivered — jobs completed, reports handed over, response time — not a score. A customer does not have a score: the page serves the relationship, it does not grade it.
The supplier portal
Your suppliers
One access that brings together their orders, their invoices and their non-conformities.
- Replies to requests for quotation, and order acknowledgements, online
- Delivery notes and invoices uploaded directly
- Non-conformities and disputes, with the reasoned finding
- Their own monthly figures — service level, month by month
Why this way in
A supplier usually has no idea how they are being judged, even though those figures decide whether their contract is renewed. Showing them turns an assessment done to them into something to discuss, and gives them the means to put it right before renewal.
A way in is not a hole in the wall
Each space is walled off: a supplier sees only their own orders, a customer only their own jobs, a technician only what is assigned to them. The separation is enforced at the data source, not at display time.